Question 1

What type of rentals do we offer?

Accepted Answer

Currently we offer a Neutral Colored Soft Play Gym (Beige and White), a "Wild" theme Soft Play Gym, Ball Pits, and Bounce House with a Ball Pit, and a 13x13 White Bounce House.

Question 2

How often is the equipment cleaned?

Accepted Answer

To ensure cleanliness for the children, all soft play items are cleaned prior to delivery and immediately after pick up.

Question 3

Can I set up a play gym indoors or outdoors?

Accepted Answer

Yes! We allow for both indoor and outdoor set ups. During our initial discussions, we will ensure the space will be suitable for your selected soft play set up. If soft play gyms are set up outdoors, we require the climbing equipment to be in a shaded area or protected by a tent/canopy. An additional $50 fee is assessed for any outdoor event due to additional cleaning necessary. 10x10 white canopy tent is available for rent as well with soft play rental.

Question 4

Is Little Explorer Soft Play licensed and insured?

Accepted Answer

Yes! Proof of insurance is available upon request. If a venue asked to be added as an additional insured, an additional cost will apply.

Question 5

How do I book a package for my upcoming event?

Accepted Answer

Please submit a booking request via our website and we will be in contact within 48 hours. 
 
Or reach out to us directly at:
Email: littleexplorersoftplay@gmail.com
Call or Text: (586) 601-4433
Instagram: Little Explorer Soft Play
Facebook: Little Explorer Soft Play LLC

Question 6

What is required to reserve my event date?

Accepted Answer

We require a 50% non-refundable deposit and a signed agreement to confirm your rental.

Question 7

What additional fees are their on top of the package cost?

Accepted Answer

We charge a delivery fee (first 15 miles is included in price, $2 per mile additional outside of 15 miles round trip) and 6% sales tax. If you event is outdoors, $50 charge will be added to cover additional cleaning costs

Question 8

What is the earliest set up and latest tear down?

Accepted Answer

Our hours of delivery are between 9 am and 6pm. Any set up or tear down outside of these times will be assessed a $50 charge.

Question 9

Do we charge for Delivery?

Accepted Answer

Any delivery inside of 15 miles from our base location 48063 is delivered free of charge. Any location outside of 15 miles will be charged $25 plus $2 per mile round trip. For example, if a location is 30 miles from 48063, the first 15 miles are free, and $2 a mile round trip after that. 30 miles less 15 includes=15 miles x 2 for round trip * $2 a mile +$25=$85 delivery fee.

The farthest we will travel is 60 miles from 48063.

Question 10

Do we charge a damage deposit?

Accepted Answer

Yes! We charge a refundable 20% of total rental cost damage deposit which is returned to the customer by two days after event via Venmo, Paypal, or Zelle if rentals are returned in the condition they were set up.

Loss of partial or full damage deposit would include: excessive cleaning needed on rental equipment, ball pit balls not returned to ball pit at end of event, and minor damage to equipment

If any items are damaged to the extent of needing to be fully replaced, renter is responsible for paying the difference of the replacement cost and what was held for damage deposit, per the signed rental agreement.

Question 11

Do I need pay for an attendant for my event?

Accepted Answer

If your event is expected to have 15 or more children present, an attendant is required to ensure rules are followed for the duration of the rental. The charge for an attendant for 4 hours is $100 and will be added to invoice at the time of booking. For the Bubble House, an attendant is necessary to operate the equipment and is already included in the price of the rental.

However, attendant does not replace the need for parental supervision. Parental supervision is required for all children playing on equipment.

Question 12

What is our Weather Policy?

Accepted Answer

All events that are scheduled to occur outdoors should have an indoor backup plan. We will be in contact with the renter the week before the event to assess the weather situation. If rain/inclement weather is imminent, a reschedule date will be offered if no indoor option is available.

We reserve the right to cancel any reservations due to severe or imminent deterioration of weather conditions. A reschedule date will be offered in any case of cancelation due to weather.

If set up is completed outside and weather turns to rain, we will pick up immediately and no refunds will be given.

Welcome to Little Explorer Soft Play

Frequently asked questions